GENERAL TERMS AND CONDITIONS – SNEAKERASK

SneakerAsk
Established in Wormer, Netherlands
Chamber of Commerce number: 75381966
E-mail: help@sneakerask.nl
Website: https://sneakerask.nl

---

Article 1 – Definitions

SneakerAsk: the company established in Wormer, registered with the Chamber of Commerce under number 75381966.
Customer: any person or legal entity entering into an agreement with SneakerAsk.
Consumer: a customer acting as a natural person and not in the exercise of a profession or business.
Parties: SneakerAsk and customer jointly.

---

Article 2 – Applicability

These general terms and conditions apply to all offers, orders, agreements, and deliveries of products or services by or on behalf of SneakerAsk.

Deviations are only valid if agreed upon in writing.

The applicability of any terms and conditions of the customer or third parties is expressly excluded.

---

Article 3 – Independent reseller & brand rights

SneakerAsk operates as an independent reseller of original products.

SneakerAsk is not affiliated with, sponsored by, or officially authorized by the brands whose products are offered, unless expressly stated otherwise.

All brand names and trademarks are used solely for identification purposes and remain the property of their respective owners.

---

Article 4 – Offer and product information

SneakerAsk strives for the most accurate representation of products.

Obvious errors or mistakes do not bind SneakerAsk.

Due to differences in production regions, releases, or distribution channels, small variations may occur in packaging, labels, or accessories. This does not affect authenticity or functionality.

---

Article 5 – Authenticity of products

SneakerAsk sells only products that are checked for authenticity according to professional standards.

Products are only offered when SneakerAsk has reasonably established that they are authentic.

---

Article 6 – Origin and distribution

Products are lawfully obtained and circulated through legitimate distribution channels.

SneakerAsk acts in accordance with the rules applicable within the European Economic Area regarding resale of original goods.

---

Article 7 – Prices

All prices are in euros, including VAT and excluding shipping costs unless otherwise stated.

SneakerAsk may change prices.

If a price increase occurs after the conclusion of the agreement, the consumer has the right to cancel the agreement unless the price increase results from legal obligations.

---

Article 8 – Payment

Payment must be made via the offered payment methods.

In case of late payment, the customer is in default and statutory interest and collection costs may be charged.

SneakerAsk may suspend obligations until payment has been received.

---

Article 9 – Delivery

Delivery takes place at the address provided by the customer.

Delivery is made while stocks last.

The risk transfers to the customer at the time of delivery.

---

Article 10 – Delivery times

Specified delivery times are indicative.

Exceeding delivery times does not entitle to compensation or cancellation, unless SneakerAsk does not deliver within 14 days after a written notice of default.

---

Article 11 – Right of withdrawal (return policy)

The consumer has the right to cancel the agreement within 14 days of receipt without giving any reason.

The consumer must return the product within 14 days after notification.

The product must be returned unused, unworn, and in its original condition and packaging.

---

Article 12 – Costs in case of withdrawal

If the entire order is returned, the original shipping costs will be refunded.

Return costs are at the consumer's expense unless otherwise agreed.

---

Article 13 – Exclusion of right of return

Returns may be refused if:

• the product has been used or worn

• labels or seals have been removed

• the product is damaged

• the original packaging is missing

---

Article 14 – Retention of title

All delivered products remain the property of SneakerAsk until full payment has been made.

Products may not be resold, pledged, or encumbered until ownership has been transferred.

---

Article 15 – Fraud and order verification

SneakerAsk reserves the right to refuse orders, cancel them, or request additional verification in case of suspected fraud or abuse.

---

Article 16 – Warranty and conformity

SneakerAsk guarantees that products comply with the agreement and legal conformity requirements.

Normal wear and tear and damage due to improper use are not covered by the warranty.

---

Article 17 – Complaints

Complaints must be reported within a reasonable period after discovery via help@sneakerask.nl.

Consumers must report complaints no later than 2 months after discovery.

---

Article 18 – Liability

SneakerAsk is only liable for direct damage caused by intent or conscious recklessness.

SneakerAsk is never liable for indirect damage, consequential damage, lost profits, or damage to third parties.

Liability is limited to the amount of the order.

---

Article 19 – Force majeure

SneakerAsk is not liable if obligations cannot be fulfilled due to circumstances beyond its control.

Force majeure includes, among others, malfunctions, transport problems, government measures, weather conditions, and supplier issues.

In case of force majeure longer than 30 days, both parties may dissolve the agreement.

---

Article 20 – Changes to terms and conditions

SneakerAsk may change these terms and conditions.

In case of significant changes, the consumer has the right to terminate the agreement.

---

Article 21 – Applicable law and disputes

Dutch law applies to all agreements.

Disputes are submitted to the competent court in the Netherlands.

---

Last updated: February 2026