Returns & Cancellations

Attention! Prices of our sneakers may be higher or lower than what you ordered if you want to exchange afterwards. This is due to the constant fluctuation in prices in our market. 

Would you like to return or exchange at SneakerAsk?

No problem! You can exchange your sneakers within 14 days of receipt. To register a return, use the following link:

Click here to register your return

Upon receipt of your order at our store, your return/exchange will be processed within 7 working days. SneakerAsk is not responsible for any loss during shipping, furthermore we do not reimburse returns and exchanges.

We process returns within 14 days, which is also legally required. Often this is faster. 

Return costs

Netherlands & Belgium: €10.95

Germany & Austria: €10.95

France: €12.95

Italy: €12.95

Spain: €14.95

Poland: €12.95

Return rules

Make sure your return meets the following requirements: 

• The sneakers are unworn. This means there are no creases in the shoes, no dirt and/or signs of wear. 
• The box is in good condition as it arrived.
• All tags (think of factory tags, extra laces, extra cards, and any other included items) must be attached to the product!

ALWAYS send your products in an extra box. Then keep your shipping proof carefully! We are not responsible for lost return orders.

Cancellation policy

Do you want to cancel the sneakers? 

Within 4 hours: We will not charge any additional costs. 

After 4 hours: After 4 hours, shipping and payment costs will be charged. We operate internationally and already incur costs within 24 hours to get your package to you as quickly as possible. 

ATTENTION! Orders placed with KLARNA that you want to cancel will be charged €15 because we have transaction costs that we do not get back.

Packages refused upon delivery incur a fee of €15 for shipping and payment costs.