Track your Order
More information about the status of your order’s location
Order #
Order status:
Expected delivery date:
Order date:
Tracking number:
Execution: immediate
Our team will forward your order to our purchasing team, who will match it with one of our suppliers across Europe.
Production: In 4 days
Our team will find a match with one of our many suppliers across Europe. This will probably take 4 business days.
Execution: In 6 days
We found a match, and our supplier will ship the shoes to us as soon as possible. Please bear in mind that this may take a while, as we work with suppliers across Europe and America. This may take about a week.
Execution: In 12 days
The sneakers are ALMOST at our warehouse for verification. We receive more than 150 packages every day, so we ask you to be patient. This may take 3 to 4 days.
Finish: In 15 days
It’s almost time for verification! We’re checking whether your sneakers are authentic. After that, we’ll ship them as soon as possible. Please note: this step doesn’t mean the sneakers have already been checked. This process can take a few days.
Est. date:
We have displayed an estimated arrival date.
Track your order
Check the progress of your order, the details, and the current location of your items.
Shipping information
Order
FAQ
FAQ
Can I return/exchange my order?
You can exchange your sneakers within 14 days of receipt. To register a return, use the following link:
Click here to register your return
Once we receive your order at our store, your return/exchange will be processed within 7 business days. SneakerAsk is not responsible for any loss during shipping. We also do not reimburse return or exchange shipping costs.
Please note! Use the email address you ordered with + the correct order number associated with the sneakers.
Can I cancel or change my order?
Changes are definitely possible! If you would like a different size or sneaker, we can change it for you within the existing order. We do not recommend placing a new order, as canceling the old order will incur costs.
Click here to change/cancel your order
Cancellations within 4 hours: We will not charge any additional fees.
After 4 hours, shipping and payment fees will be charged. We operate internationally and incur costs within 4 hours to get your package to you as quickly as possible. Also, if you ordered with Klarna, we incur fees that Klarna does not reimburse us for. We have to charge these fees as well. The amount depends on the order total.
A €15 fee for shipping and payment costs applies to packages refused upon delivery.
I only received part of my order.
Because we work with different suppliers and stock locations, your order may arrive in multiple packages. We do this to deliver more efficiently and quickly.
Your order may also include an express product, while another product has a standard delivery time of 2-10 business days. This means the express product may arrive within just a few days, while the other one arrives later.
So don't worry!
Would you still like to contact us? Clickhere.
I still haven't received my refund for my return.
We're sorry to hear that. We process and refund returns within 14 days of receiving them. Have you been waiting longer than 14 days? Please contact us using the contact form.
What should I do if I have 2 items in an order and have already received 1?
If you have 2 items in 1 order, where 1 item is express and the other has a standard delivery time, we will ship the express item within 48 hours on business days, and the other will be shipped later, within 2-10 business days. So you will receive 2 packages at your door.
Can I change my address?
Yes, you can. We recommend contacting our help center so one of our help center agents can change this for you. Click here to get in touch.
Will I receive a tracking code?
Yes, you will receive it when it is shipped. As you can see from the status, this may take up to 10 days, so please be patient.
I have another question!
No problem, you can ask us anything via our contact form!
Click here to get in touch.
Please note! We are closed on weekends and respond within 24 hours on weekdays.
More questions?
Contact us using this form
Premium service
Personal contact, extensive customer service, and fast shipping are our priorities to make your experience with us as great as possible!
Selected 48-hour shipping
We have an exclusive selection of products that are shipped within 48 hours.
100% Authentic
Every model is carefully checked for quality and authenticity. We guarantee that you're wearing 100% authentic sneakers!