GENERAL TERMS AND CONDITIONS – SNEAKERASK

SneakerAsk
Established in Wormer, the Netherlands
Chamber of Commerce number: 75381966
E-mail: help@sneakerask.nl
Website: https://sneakerask.nl

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Article 1 – Definitions

SneakerAsk: the company established in Wormer, registered with the Chamber of Commerce under number 75381966.
Customer: any person or legal entity that enters into an agreement with SneakerAsk.
Consumer: a customer who acts as a natural person and not in the exercise of a profession or business.
Parties: SneakerAsk and the customer jointly.

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Article 2 – Applicability

These general terms and conditions apply to all offers, orders, agreements, and deliveries of products or services by or on behalf of SneakerAsk.

Deviations are valid only if agreed in writing.

The applicability of any terms and conditions of the customer or third parties is expressly excluded.

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Article 3 – Independent reseller & trademark rights

SneakerAsk operates as an independent reseller of authentic products.

SneakerAsk is not affiliated with, sponsored by, or officially authorized by the brands whose products are offered, unless expressly stated otherwise.

All brand names and trademarks are used solely for identification purposes and remain the property of their respective rights holders.

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Article 4 – Offer and product information

SneakerAsk strives to provide the most accurate representation of products possible.

Obvious errors or mistakes do not bind SneakerAsk.

Due to differences in production regions, releases, or distribution channels, minor variations may occur in packaging, labels, or accessories. This does not affect authenticity or functionality.

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Article 5 – Product authenticity

SneakerAsk sells exclusively products that are checked for authenticity according to professional standards.

Products are offered only when SneakerAsk has reasonably established that they are authentic.

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Article 6 – Origin and distribution

Products are lawfully obtained and placed on the market through legitimate distribution channels.

SneakerAsk operates in accordance with the rules applicable within the European Economic Area regarding the resale of original goods.

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Article 7 – Prices

All prices are in euros, including VAT and excluding shipping costs unless stated otherwise.

SneakerAsk may change its prices.

If a price increase occurs after the agreement has been concluded, the consumer has the right to cancel the agreement unless the price increase results from statutory obligations.

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Article 8 – Payment

Payment must be made using the payment methods offered.

In the event of late payment, the customer is in default and statutory interest and collection costs may be charged.

SneakerAsk may suspend its obligations until payment has been received.

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Article 9 – Delivery

Delivery will be made to the address provided by the customer.

Delivery is subject to availability.

The risk passes to the customer upon delivery.

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Article 10 – Delivery times

The stated delivery times are indicative.

Exceeding delivery times does not entitle the customer to compensation or cancellation, unless SneakerAsk fails to deliver within 14 days after receiving a written notice of default.

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Article 11 – Right of withdrawal (right of return)

The consumer has the right to cancel the agreement within 14 days of receipt without giving a reason.

The consumer must return the product within 14 days of notifying us.

The product must be returned unused, unworn, and in its original condition and packaging.

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Article 12 – Costs upon withdrawal

If the entire order is returned, the original shipping costs will be refunded.

Return costs are borne by the consumer unless otherwise agreed.

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Article 13 – Exclusion of the right of return

Returns may be refused if:

• the product has been used or worn

• labels or seals have been removed

• the product is damaged

• the original packaging is missing

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Article 14 – Retention of title

All delivered products remain the property of SneakerAsk until full payment has been made.

Until ownership has been transferred, products may not be resold, pledged, or encumbered.

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Article 15 – Fraud and order verification

SneakerAsk reserves the right to refuse or cancel orders or require additional verification if fraud or abuse is suspected.

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Article 16 – Warranty and conformity

SneakerAsk guarantees that products comply with the agreement and statutory conformity requirements.

Normal wear and tear and damage caused by improper use are not covered by the warranty.

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Article 17 – Complaints

Complaints must be reported within a reasonable period after discovery via help@sneakerask.nl.

Consumers must report complaints no later than 2 months after discovery.

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Article 18 – Liability

SneakerAsk shall be liable solely for direct loss caused by intent or willful recklessness.

SneakerAsk shall never be liable for indirect loss, consequential loss, loss of profit, or damage to third parties.

Liability is limited to the amount of the order.

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Article 19 – Force majeure

SneakerAsk shall not be liable if its obligations cannot be fulfilled due to circumstances beyond its control.

Force majeure includes, among other things, disruptions, transport problems, government measures, weather conditions, and supplier problems.

In the event of force majeure lasting longer than 30 days, either party may terminate the agreement.

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Article 20 – Amendments to the terms and conditions

SneakerAsk may amend these terms and conditions.

In the event of substantial changes, the consumer has the right to terminate the agreement.

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Article 21 – Applicable law and disputes

All agreements are governed by Dutch law.

Disputes shall be submitted to the competent court in the Netherlands.

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Article 22 – Sourcing / On Demand products

Products offered on the website as “Sourcing,” “On Demand,” or otherwise as not immediately available from our own stock are specially purchased for the customer after ordering through external suppliers, sales partners, and/or marketplaces.

The availability of these products depends on current market inventory and the proper execution of the order by external parties. A confirmation or status message stating that a product has been ordered, procured, or is on its way means that SneakerAsk has started the sourcing process. Such a message does not constitute an unconditional guarantee that SneakerAsk will ultimately be able to deliver the product.

Even after a product has been ordered from an external party, delivery may still fail outside SneakerAsk’s control, for example because the supplier fails to deliver, cancels the order, delivers the wrong product, the product does not correspond to the order, the product does not pass authentication or quality control, or the product otherwise proves to be unavailable.

If, as a result of such circumstances, SneakerAsk cannot reasonably deliver the ordered product, SneakerAsk is entitled to cancel the order in whole or in part. In that case, the customer will receive a full refund of the amount paid for the undelivered product.

Instead, SneakerAsk may offer the customer, without obligation, the option to choose an alternative product. An alternative product will only be supplied if SneakerAsk and the customer separately agree to this. If the original product is unavailable, the customer is not automatically entitled to another product, a product with the same or higher sale value, or the difference between the original purchase price and the current sale price of the product on the website.

The prices of Sourcing / On Demand products may change during the sourcing process due to changes in demand, supply, and market prices. A change in the current sale price on the website does not affect the amount the customer paid for their existing order and does not entitle the customer to the difference between the original purchase price and a later sale price.

Obvious pricing, system, inventory, or import errors do not bind SneakerAsk where it should have been clear to the average consumer that a mistake had occurred.

The foregoing does not affect consumers’ mandatory statutory rights.

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Last updated: February 2026